SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we are truly sorry that we are not able to serve you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopping ExploreSEAsia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.exploreseasia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Decent
Everything works. It has a smell. I think it will dissipate.
It looks good. But it's only functional for a short trip.
very good, good quality
Good for travel
Ideal, inflates and deflates easily. Very comfortable.
Good item, could you improve the seams for a better presentation, thank you!!
Great! Thank you :)
Looks good. Not used yet
Excellent product. Very practical. It fills up quickly, as shown in the explanatory video, and also empties quickly, making transportation easier.
Nice
I haven't tried it while traveling yet.
Lovely
Perfect, it has a valve to inflate by mouth and also an internal pump to inflate. Practical for sleeping because it is narrow behind the neck. Perfectly supports the head for sleeping. I recommend.
All good, thank you
Compact, inflates quickly. I recommend it!
Good quality product, although it could be improved in terms of comfort.
Top
I was waiting for this product, it caught my attention greatly, it will be useful for my trips.
Excellent product, quite comfortable, easy to use and store. It inflates quite quickly and once placed, it's very comfortable.
Good product. Inflates easily. Lasted for at least two hours, didn't try anymore.
This is an excellent item - exactly as described. It was packed very well and arrived fairly speedily. Highly recommended! !
The pillow arrived well packed and it looks just fine. I will try it and write more after.
So far so good. The quality seems to be good also. I’m update when i have used it more. Fingers crossed it works good.
Galaxy top
excellent product
Very good product
It does what it says in description, what else can i say
I haven't used it yet. But it will be useful
arrived in 2 weeks everything works cool pillow
Good items
Just as described, thank you!
Great item and holds air, so that’s really all that matters!
Excellent
The courier returned it to the sender, again... Unknown reason, but quick refund offered.
Excellent, I loved the order.
Good size, the system to inflate it without having to blow into it is a bit complicated to grasp but it can be done. There is anyway something to inflate the old way just in case! In any case, the head is well rested on it.
Excellent product, very practical and comfortable.
As I ordered.
A successful purchase. Everything works. Very convenient on the road.
Practical
💗 💗 💗 💗 💪
The order arrived quickly, well wrapped, and the product is as described in the sale. It performs its function correctly.
fulfills its function, good quality, easy to use
It is good and easy to use. It takes up very little space. I recommend it.
arrived quickly
Perfect! It inflates super easy and fast, and deflates very quickly as well. It stays perfect all night, I tested it on a trip and it turned out to be very comfortable and practical.
Very easy to use, but note it is thin - was too small for me and my wife took it (and she uses it). Other options provide much thicker buffering around the neck.
The delivery took too long and it arrived after the scheduled date.
Well received
Excellent