Thank you for shopping with Shop ExploreSEAsia! We’re committed to ensuring your travel essentials reach you safely and on time. Please review our shipping and delivery policies below.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Shipping costs are calculated based on the weight, destination, and selected shipping method and will be displayed at checkout.
We ship worldwide. Please note that shipping times may vary based on customs clearance processes in each country, and customers are responsible for any applicable customs fees, duties, or taxes.
Yes, you will receive an email once your order ships that contains your tracking information, allowing you to monitor your package’s journey to your doorstep. If you haven’t received tracking info within 5 days, please contact us.
While we strive to ensure timely delivery, occasional delays may occur due to customs processing or unforeseen circumstances. If your package is significantly delayed, please contact us at support@shop.exploreseasia.com, and we’ll be happy to assist.
If a package is returned to us due to an incorrect address or unclaimed status, we’ll reach out to you to arrange redelivery. Additional shipping fees may apply for reshipment.
If you have questions or special requests related to shipping, please email us at support@shop.exploreseasia.com. We’re here to make sure your order arrives safely and on time.
