SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we are truly sorry that we are not able to serve you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopping ExploreSEAsia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.exploreseasia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The package was sent almost immediately and arrived quickly. I like that there are so many things and they are compactly arranged. The set includes a small illustrated first aid guide. I am satisfied with the purchase. I recommend the seller.
everything perfect, excellent product
The only kit you will ever need
Great, everything correct. Good item, suitable first aid kit for home and trips to the countryside. Good delivery. Adjusted and quality content.
Sufficiently complete to put in the car.
Good quality, fast delivery.
Maybe find some way of securing the safety pins. Be careful when opening the first time.
Very good material quality, useful for those unusual situations, excellent brand.
Excellent product, just what I was looking for for outings, practical and very easy to carry.
Very nice kit, it comes with another bag containing a piece that does not fit inside the red bag, i appreciate the piece is included
Excellent piece of kit
Excellent item.. excellent seller!
Super
Seems like a high quality item for its price
Order received well and quickly. Item matches the description of the ordered product. No need to unpack everything to confirm the contents. Thank you.
Great first aid kit to keep.i. The car. Second i bought at around 35 with coins to uk
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Very satisfied, meets the basics. Always keep personal needs in mind. For me, it fulfills 100% of the basics, the must-haves.
This is a complete first aid kit which arrived quickly
Simple but very complete first aid kit, ideal for everyday use or a short trip. It's not an IFAK but something for small things.
Great kit option. Serves well for small emergency situations.
Everything comes very tight in the bag, just enough fits and to get something out you have to take everything out. But the materials are of top quality, everything comes inside and on top the bag is waterproof. Highly recommended!
Small selection of medical equipment for storage in the car in case of small accidents while traveling. Baindaids and moleskin ect… no trauma type of equipment. Delivered very quickly.
I have already bought it for the third time because it is always reusable, very handy and small, simply indispensable.
Everything perfect.
Great for medicine cabinets, I've already ordered more than 10 in 2 months.
As always with rhino - great quality of the case and long "shelf" life of medical supplies. Fits perfectly in my waist bag.
Perfect for almost any incident in the field.
Quite nice first aid kit - everything you can need in case of an small to medium injury during walks, outdoor time or camping. Multitool card is just dead weight and the whistle should not be inside bag but somewhere you can easily reach :) only thing you can add is tourniquet for some drastic accidents.
Good
Very compact. I store it in my baby's stroller for trips to the park.
This thing is packed with stuff and still fairly compact. I'm very happy with it.
They are truly wonderful, small, practical, and easy to carry anywhere at an affordable price.
Higly suggest best perfect item and seller 5 star
well-filled bag
Do not use it. but it seems fine
First aid kit with great content, delivery was fast and the price was affordable. The container appears sturdy.
I have already placed several orders with this seller and am very satisfied with the products and the service provided. Respond quickly to inquiries and orders are delivered very promptly and accurately. I recommend the seller.
I already have Rhino Rescue products, really great quality.
Everything was correct but I was missing the burn gels. Otherwise, good material and perfect for a mountain trip.
Not sure just how water proof the bag is going to be. Certainly splash proof...