SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we are truly sorry that we are not able to serve you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopping ExploreSEAsia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.exploreseasia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Small, but not of poor quality.
Not a hit................
Looks good quality
Good
Excellent
Love them they are so cute and will make packing so much easier for me.
Very good, keep things very well organized
Bought the third set. Not bad
Nice color
Perfect for traveling, this is the second time I buy them.
Excellent for my trips!
It's okay for the price.
No complaints about the order! There are complaints about Ali regarding missing coupons in canceled orders and the inability to leave reviews on such orders ((( Returning the coupon directly to the Expired section doesn't quite make sense. Explain who made it expired? The coupon was returned, but the residue remained. Somehow like this (((
not tested but seems okay. considering the price it remains a good value for money.
ideal for storing things for trips
Not yet used.
Fast delivery to poland. Quality of bag are not the best (zip line is a bit weak ) but in general looks very good and convenient, i have tried it already in the trip. Very convenient
Not yet used but as shown in the photos.
As described
They are truly useful, they are not of great quality but they are helpful for travel.
Arrived really fast, good quality for the low price, zippers with surprising quality for the better, excellent seller. Highly recommended.
Quality product! Going to use it on our next trip!
Cheap quality but really good value for 81p uk.
Smaller than i thought, not going to fit many clothes in them but will do for smaller items like underwear & pj's. Maybe some vest tops, things that fold up small.
Can put a lot of clothes in it
The item looks of good quality and fulfills its function.
Excellent product, this is the 4th one I've bought and it's not that the others broke but because I needed more for my trips.
I really liked it.
Great packing cubes
Great purchase
Excellent! Good closures, although the color is quite orange!
Really convenient for travel!
It's just one large one, there are three without a lid and three with one, but still super functional.
Just what I needed, yes, you have to be careful with the zippers to not damage them, but great.
Exactly as described
Love these for my trip!
Fantastic!
Thin material, but not bad.
useful for travel A little too thin and not very high quality But good enough
Great organizer, hardening test in two weeks
Storage set pretty but thin material, do not put too heavy things or force because otherwise it won't hold.
Received quickly, thank you to the seller. I think we shouldn't fill these bags too much, as they don't seem very durable.
Not tight, not bad, not bad at all, not bad, not bad.
Nice storage bag..i need to.try it when i travel
Ok
Nice set.
Very beautiful love it
Smaller than expected but will still be useful
The material is not good, it's quite plastic, but it serves its purpose, they have a good size.
Nice packing cubes color is really pretty…
Ok
Quite thin material. Not very durable, but fair price for the quality.
Ok
Nice sets and alternative packages. This is not the first time I order. A separate color for each family member
Everything is good, but the size is too small, so it has almost no value for money. Except for two or three, they are too small to be used.
Great for travel, seems to be of good quality.
The product arrived in Kyiv in 10 days. Average quality, zippers are working, no holes. The threads stick out a bit inside, and the organizers do not quite match the sizes, +/- centimeter. In terms of capacity - you won't put something really bulky there. No clothes will fit into the smaller organizer, unless it's socks/tights.
very good
Nice