SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we are truly sorry that we are not able to serve you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopping ExploreSEAsia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.exploreseasia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect to take with you on a trip
Very delicate product. It does not open automatically. It can be folded into a case, but it's not easy and takes up more space than before opening for the first time. Fast delivery.
A bit smaller than I imagined
Good item, can be shrink to a small size. Item is of better quality than the one that comes with no outer bags. But seller charges tax to gain more, when that tax actually doesn't go towards the government but the seller.
Everything is ok, but the case arrived damaged due to the journey, fortunately nothing serious.
Disappointed as the case looks like scratch damaged or faulty fabric. So already looks shabby. I would return, but i'm dyslexic and autistic, with no one to return it at the moment. So i'll keep it and wait for it to break. Pity really.
I have loved it
nice umbrella I recommend an opportunity on the FB group. # Alimaniacy
Super parasol - I recommend
small and with a case, perfect for carrying in a backpack
Functional and practical
Very compact, nice color.
Small, manageable, colorful umbrella with container
Fast delivery, nicely made, definitely not suitable for strong winds.
Looks great and the quality seems to be good.
Everything is okay.
as is
beautiful, I hope it's also durable.. to be tested
Very nice little parasol with a cover.
This umbrella is good size for your self and your personal bag. Hopefully it holds up with the weather as described
Super
Very well, umbrella with its rigid cover, which still has its fabric case. Good value for money
Practical and pretty as an item.
They look good
Item okay
The quality of the material is good, but I wish the fastening could be better. It fits in a small handbag. Overall satisfied.
the product matches the description. the umbrella is beautiful and in working condition. can be recommended.
excellent product
Practical and functional
Just i get it and not tested
It's not the premium umbrella, but it's very handy, looks nice and quality is good. For the price very good product
for such money it might be possible.
Everything is okay.
Excellent
Just like the photo. Very useful and well-made.
Average quality. Size is deceiving. Time will tell about durability.
As in the description.
Just like the photo. I really liked it. I will order from this seller again. I recommend it, and the order came very quickly. I hope it lasts.
Looks good let's see if it works in the rain
A normal umbrella, compact and the quality is generally acceptable. It's true that packing it back into a case is difficult and compact; it requires effort.
Ok
I have repeatedly ordered it for myself, then for my sister, and my mother. Because it is convenient, small, and great for travel. As for durability, it probably depends on luck. But mine has definitely served for 7 years.
the size of the umbrella is like for children.
The package arrived quickly. I like the umbrella because it's small. Can be carried in a small handbag. The quality is average. very thin rod, weak
It has arrived within the established timeframe and in perfect condition, it looks good and comes with a quite nice case.
You have to push firmly, quality for this price is good, color is exact, everything well packed in a bag, everything remained intact.
Flimsy cover, but umbrella OK.
Although small, that's actually its advantage. For one person and if walking a short distance. The material and frame are good quality; I've seen much worse, but this one is good. Let's see how it performs in use.
Everything is okay!
Great for vacation, keeps dry and can block the sun.
Strong wind will not withstand, but to reach from the car to the premises is okay.
The parasol is very difficult to open, other than that it's okay.
Received thanks
very good umbrella, very convenient, we will order more
Great for one person for a handbag and backpack.
Arrived in 12 days. Tracked. In Ukraine, "Mist Express" to the nearest pickup point. Small portable umbrella. Unfortunately, there is no automatic opening and closing as stated. Everything happens manually. Bought it for my daughter, she will test it.
Very nice, I like it!!!!!!!! !
Good product, very compact and with a case.
Everything is fine. As described. 👌🏻
Bought with other products. The material inside is softer than on the outside. Without a case, it's very small. But comfortable. The structure is like on wheels, but it will withstand strong winds.
Super umbrella. I recommend.
Nice material, i recommend it.
Visually not bad quality, everything looks quite good. I see how you can do and deliver such things for such money
The green color is very beautiful.
Ok
very nice color
Delivery 7 days. Super quality and compact, can fit in your pocket. I recommend
It is good that the knitting needles are hidden in the handle when folded. The case is a bit big, but since there is also a cover, you can carry the umbrella without the case, so it will be even more compact.
Aesthetic and practical.
It rained today so i could try it immediately. Works well but the handle is very short so keep that in mind if u are tall. Perfect for short people though.
Maybe the stick was a bit small for me and it's a little bigger than I expected, about the size of a water bottle. But it weighs very little and covers the sun without any problem. I am happy
The umbrella is really small, very convenient, mechanical. Not for strong wind.