SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we are truly sorry that we are not able to serve you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopping ExploreSEAsia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.exploreseasia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super solid nicely made bag. I recommend it 😊.
It was big and the best!
Nice large, good bag, fast delivery
It seems good.
Delivery on time, came perfectly and is very spacious, I liked it 🙃
Looks good and durable, let's see how many flights it can withstand. Bought it instead of a suitcase for carry-on.
I am completely satisfied. I used it as a carry-on during an international trip and it's really sturdy. Came in to buy again
Lightweight bag weighing around 200 grams It's difficult to fold like a new product at first, but it's good because it's not made of too thin vinyl material.
It’s good quality but should have bin a bit bigger..
I ordered before and used it well, but the bottom tore so I ordered another size larger. The price has gone up a lot.
Good value for money
Wow can't believe how big this item is, feels great a d is very lightweight
I really like it. I was looking for a bag to use as luggage after shopping for clothes while traveling, and this bag seemed large in size and thick in fabric, so I bought it. I was worried because cheaper ones have thin fabric that might tear when used as luggage, but when I received it, the fabric was thick enough.
Perfect as an auxiliary bag to carry when traveling.
Usefulness
The size isn't very big either. I bought pink, but should I call it dull pink... the color isn't as pretty as on the screen. It's not bad to use though.
It's great for short domestic trips, the size is just right and I like it.
Very beautiful and practical bag. Good quality.
Good quality, it’s small but perfect i truly like it!
Size & material perfect
beautiful large bag
Durable and efficient. It seems to be of good quality.
Very good bag. This is not my first purchase.
I recommend it :)
The bag is light like a feather, suitable for packing and keeping my luggage light. The execution is very nice and aesthetic.
Timely delivery, everything good and quality decent for its price.
Top seller, very very good quality, very fast delivery, looks really great aaa+++ I will definitely buy here again.
It was enough to pack for a 2-night 3-day trip to Seoul! It's stronger than expected! Recommended!
Very good and the size is quite nice. 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 Nice. 💋 💋 💋 💋 💋 💯 💯 💯 💯 💯 💯 💯 🤣 🤣 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💖 💖 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 💕 💕 👍🏻 💕 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 💕 💕 💕 💕 💕 💕 💕 💕 👍🏻 👍🏻 👍🏻 👍🏻 💃🏻 👍🏻 💃🏻 👍🏻 Very good and the size is quite nice. 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 Nice. 💋 💋 💋 💋 💋 💯 💯 💯 💯 💯 💯 💯 🤣 🤣 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💯 💖 💖 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 💕 💕 👍🏻 💕 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 👍🏻 💕 💕 💕 💕 💕 💕 💕 💕 👍🏻 👍🏻 👍🏻 👍🏻 💃🏻 👍🏻 💃🏻 👍🏻 Good and the size is pretty. 😍 😍 😍 😍 😍 😍 😍 😍 😍 it's s
The bag is beautiful. Perfectly suitable for trips. I ordered for the second time.
very useful
Nice little bag suitable for a weekend away. Satisfied with it.
very pleased with the purchase. The bag is light yet sturdy. Perfectly sewn. no complaints about the quality. The size accurately matches the stated measurement. I think it's waterproof
I am very satisfied, solid workmanship.
Large and sturdy bag, lightning-fast delivery.
Makes an unstable impression
Product consistent with the description. Very fast delivery. 🚚
smaller than expected
Very nice, Top quality, AAA+++
Received in a short time. I have purchased several times. They are of good quality and spacious. Highly recommended.
Top!!! !
Very accurate for cabin luggage as seen in the pictures.
I liked it very nice
It's small but quality 👌 I like it
I imagined it to be bigger, but it's enough for hand luggage.
Good material
Nice
It's okay, although a bit plasticky
thank you very much very fast delivery
matches the description
ok
it looks good
Very good quality. I will buy more.
Very spacey and good material ❤️ It
Received the goods, still need to try it, thank you.
Okay, everything
Super beautiful
Good practical bag for various uses and nice color
The sturdy fabric and construction make it suitable for carrying heavy items!
I thought it was weak but it is strong and very well built. Good material and spacious, very good offer. Super fast shipping. Thank you seller. I recommend 💯 👍 .
The bag is beautiful and has a large size, the fabric is thick, I will order more! I recommend!
Everything is fine.
It's the same as the picture, the smell is strong.
very good, very big! more than expected. Perfect for gift
Very practical, very light, good finishes, pretty, folds very easily.
Good product.
The bag is big and tight.
Excellent for this price
Lightweight and large, matches the description, seems sturdy.