SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we are truly sorry that we are not able to serve you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopping ExploreSEAsia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.exploreseasia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's very large! The downside is that it's heavy and difficult to fold into a case. I bought it for storage in the car, so it's not a problem for me, but those who carry it around regularly should check it out.
It's not too bad.
The umbrella is really large, the material seems good at first glance. It folds in a specific way (NOT AUTOMATIC, keep that in mind), but I figured it out quickly. First, you press the button at the top, then you need to hold the umbrella downwards, it's more convenient that way. It will fold with the ends of the spokes facing the other side of the handle. Then, with rotating movements, you can twist it under the Velcro and screw it into the case with the same movements. The handle isn't particularly comfortable, but it's a matter of habit. I'm happy with the purchase 👍
Just as described, it is huge and beautiful.
Large umbrella
At first, I didn't know where or how to open the umbrella, but once you know how, there's no problem. If you can get an umbrella of this size at this price, I think it's quite a bargain. After using it, you'll understand its value.
delivery 10 days, excellent product! Haven't tested it in the rain, but the material and assembly are good, size 127 cm, which matches.
Excellent, I liked the product.
Compact umbrella when folded, very good size when opened
I am very satisfied with the umbrella, in fact I bought two because I have verified that they are very durable and large, as indicated in the image. On the inside of the umbrella, it has a gray layer to prevent sunlight from penetrating. In short, it is really very good.
The visibility is good.
I received a good product, thank you! It's really nice 👍 😍
The umbrella is large, wide, and light, but it's manual and difficult to organize when folding. Prepared for emergency use in the car
A very successful product.. Seems sturdy.
Excellent umbrella, the problem is that it rusts easily. The images show the size comparing it with different objects and the rust that one of the umbrellas has.
It looks good
If for this amount it's okay, it's big, but you have to look carefully because I accidentally bought a non-automatic one.
Although it's large, it's a regular size. It's quite small at about 110cm. When folded, the size is the same, but I think this one is better.
perfect as described, fast shipping arrived in Italy in 7 days.
Great! Thank you!
1A...Thank you
Good for the width; less good for storing it, can't completely fit it back into its case.
Good
The type of material is simple but what I liked most was the diameter of the umbrella when opened; it's really quite large and being portable to fit in a backpack makes it wonderful. For the price, I am satisfied and happy.
Umbrella is very well made and very strong the pile is not round but has straight sides like an octagon and the material feels very strong, i didn't open it because its a gift but i believe everything is in order as the seller described in description, i definitely recommend this product and seller.
I feel like I bought it really well.
Good product, affordable price, fast delivery, thank you!
Good
It's really big....lol
Excellent quality and fast shipping, thank you.
It's difficult to fold neatly... It's hard to fit into a small house... But it's big!
Just one When folding these days, they don't fold nicely and seem like they'll fall apart quickly.
Thank you)) good luck with your sale))
really large. The knitting needles are in a W shape when folded, making it not very convenient to fold. I hope it won't break in the first gust of wind. It looks sturdy and quite heavy.
It's foldable so it's big, making it difficult to fold. But it's good that it fits in a bag.
The desired items were delivered slightly earlier than previously declared. The goods are intact and flawless, and absolutely met our expectations! Great design!!! We were extremely pleased with that. A very nice experience!
Everything as described in the auction.
What I expected arrived, however it has some small holes. I hope that over time they won't increase in size and break.
It seems to be quite durable, now we just need to wait for a rain.
It looks of good quality. waiting for it to last during this rainy season. I liked the colors.
it's big, it's a pity that it's not automatic, it can't be folded into a case. Wind and rain will tell.
The umbrella is amazing! Sturdy, big! Now there's no need to worry about a wet back and feet. The main thing is that there is no wind, otherwise it will blow away.
I bought it because the first one was wide, but the folding method and tying method are very inconvenient... Apart from being wide, the advantage of the existing small umbrella is that it folds with a one-touch button, which is good... This one doesn't have any advantage compared to the long umbrella... If it's going to be like this, I'd just carry the long umbrella... Why is it so inconvenient to unfold... I don't think I'll use it even once, not once and throw it away, and I won't even look for it again later... It should be made a bit cleverly with a one-touch button when folding... Then the existing one... The price is similar too....
Thank you
It breaks easily and folds too much, so you need to pay attention to it. The width is just right.
This umbrella is amazing. It definitely won't get wet even if you use it alone. However, it's disappointing that it takes time to fold.
Everything is okay as described.
Ok
I like it because it's sturdy and large~~
The color is nice and seems durable.
Umbrella with a significant diameter. The opening mechanism does not seem very robust. Excellent value for money. When closed, it has very small dimensions
It comes almost as said, but fullfil the requirements, but overcharged for the quality.
It's wide Fully manual umbrella
I will try it as soon as possible
Everything reinforced, very good material! !
It arrived to me in good quality
Thank you very much, it's big as in the picture, but not automatic!
Broad correct operation both in opening and folding, apparent good quality of the materials used, I cannot guarantee since I have not tested it in bad weather.
Great! :) big and looks solid. I recommend.