Refund Policy

At Shop ExploreSEAsia, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help make things right. Please review our refund policy below.

Eligibility for Refunds

• Refunds are available for items returned within 30 days of purchase.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• To complete your refund, please provide a receipt or proof of purchase.

Non-Refundable Items

• Certain items are non-refundable, such as:
  • Perishable goods (e.g., food or health products).
  • Personalized or custom-made items.
  • Discounted or sale items.

Process for Refunds

1. Return Request: To initiate a return, please contact us at support@shop.exploreseasia.com with your order details and reason for the return.
2. Shipping: Once your return request is approved, you will receive instructions on how to return your item. Customers are responsible for return shipping costs.
3. Refund Approval: Once we receive and inspect your item, we’ll notify you of your refund approval status.
4. Refund Method: Approved refunds will be credited back to your original payment method within 7–10 business days.

Exchanges and Defective Products

If you received a defective or damaged item, please contact us immediately for an exchange or full refund. Email us at support@shop.exploreseasia.com with details and photos of the product, and we’ll provide instructions for a return.

Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, contact us at support@shop.exploreseasia.com.

Contact Us

If you have any questions about our refund policy, please reach out to us at support@shop.exploreseasia.com. We’re here to help!